Cancellation & Refund Policy

This policy forms part of the Instead Terms & Conditions. It applies to subscriptions and programmes bought from Monique Cloete, trading as Instead Nutrition (“Instead”, “we”, “us”).

1. Monthly subscription

1.1 How billing works. The Monthly Subscription is R70.00 per month (or the discounted amount shown at checkout). It is paid through PayFast and renews automatically every month on the same day until you cancel.

1.2 How to cancel. You may cancel at any time, without a cancellation fee, by:

• using the “Cancel Plan” button on the Billing page of the App, which sends us your request by email;
• emailing info@instead.co.za from the email address on your account; or
• using the cancellation link in the monthly payment email from PayFast.

1.3 What happens when you cancel. We confirm your cancellation within 2 business days. No further payments are taken. You keep full access until the end of the month you have already paid for, after which access ends automatically.

1.4 Partial months. Except as set out in section 2, we do not refund part of a month already paid for, because you keep access until the end of that month.

1.5 Discounts. If you subscribed with a discount code, the discount ends when you cancel. If you subscribe again later, the price applicable at that time applies.

2. First payment: 7-day refund

2.1 If you are not happy with Instead, you may cancel within 7 days of your first payment and receive a full refund of that payment. This includes your cooling-off right under section 44 of the Electronic Communications and Transactions Act 25 of 2002.

2.2 To request this refund, email info@instead.co.za within the 7 days. Your access ends when the refund is processed.

2.3 This 7-day refund applies once per person, to the first payment only. It does not apply to monthly renewals.

3. Failed payments

3.1 If a monthly payment fails, PayFast may try again. If the payment is not received within 7 days of its due date, your access to the App is paused.

3.2 Your data is kept while access is paused. Access is restored automatically when PayFast confirms payment.

3.3 If you do not wish to continue, please cancel (section 1.2) so that no further payment attempts are made.

4. Once-off programmes (8-Week Challenge)

4.1 Once-off programmes, such as the 8-Week Challenge (R500.00), are paid once and give access for the programme’s stated period. They do not renew.

4.2 You may cancel a once-off programme within 7 days of payment and receive a full refund, provided you have not accessed more than the first week of the programme’s content.

4.3 After 7 days, or once more than the first week of content has been accessed, once-off programmes are not refundable, except where the law requires otherwise.

5. How refunds are paid

5.1 Approved refunds are paid to the original payment method through PayFast, or by EFT to a bank account in your name if PayFast cannot process the refund.

5.2 We process approved refunds within 10 business days. Your bank may take a few more days to show the refund.

6. When we cancel or change the Services

6.1 If we stop providing the App or close your account for reasons other than your breach of the Terms, we will refund the amount you paid for any period you can no longer use.

6.2 If we increase the price of the Monthly Subscription, we will give you at least 30 days’ notice by email, and you may cancel before the new price applies.

7. Your statutory rights

This policy does not limit any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

8. Contact

For cancellations, refunds or billing questions, email info@instead.co.za or WhatsApp 063 906 4248. We confirm all requests within 2 business days.